Help Center

Frequently Asked Questions

Everything you need to know about the 8jl app — from creating your account and making deposits to claiming bonuses and downloading the mobile app. Can't find your answer? Our support team is available 24/7.

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General Questions

The 8jl app is a licensed online gaming and sports betting platform built specifically for Filipino players. It offers a wide range of games including slots, live casino tables, fishing games, virtual sports, and real-money sports betting on events like PBA, NBA, UFC, and boxing. The 8jl app is accessible via desktop browser and through a dedicated mobile app for Android and iOS devices. All transactions are processed in Philippine Peso (₱) and supported payment methods include GCash, PayMaya, BPI, BDO, and Metrobank.

Yes. The 8jl app operates in compliance with PAGCOR (Philippine Amusement and Gaming Corporation) guidelines, which is the regulatory body overseeing online gaming in the Philippines. Player funds are held in segregated accounts, all games use certified Random Number Generators (RNG), and the platform employs SSL encryption to protect your personal and financial data. You can review our Privacy Policy and Terms & Conditions for full details on how we protect your information.

You must be at least 21 years old to register and play on the 8jl app. This is in line with Philippine law, which sets the minimum gambling age at 21 for casino-style gaming. Age verification is required during the registration process. Any account found to belong to a person under 21 will be immediately suspended and any winnings forfeited. We take this requirement seriously to protect minors. Visit our Responsible Gaming page for more information.

The 8jl app is primarily designed for players based in the Philippines. Players from Manila, Cebu, Davao, Quezon City, Makati, and all other regions across the country are welcome to register. Access from certain other jurisdictions may be restricted depending on local laws. If you are unsure whether you can legally access the platform from your location, please consult your local regulations before registering.

The 8jl app support team is available 24 hours a day, 7 days a week. You can reach us by emailing [email protected] — please note this is a plain text address and not a clickable link. Our team typically responds within a few hours. For faster assistance, use the live chat feature available inside your account dashboard after logging in.

Account Questions

Registering on the 8jl app is quick and free. Visit the Register page, fill in your name, email address, mobile number, and preferred password, then verify your identity as required. The whole process takes less than five minutes. Once your account is active, you can make your first deposit and start playing immediately. Remember, you must be 21 years or older to register.

On the Login page, click the "Forgot Password" link below the login form. Enter the email address linked to your 8jl app account and we will send you a password reset link. Check your inbox — and your spam folder just in case. The reset link is valid for 30 minutes. If you do not receive the email within a few minutes, contact our support team at [email protected].

No. Each player is permitted only one account on the 8jl app platform. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you believe a duplicate account was created by mistake, contact support immediately to resolve the issue.

Account verification on the 8jl app requires you to submit a valid government-issued ID (such as a Philippine passport, SSS ID, PhilHealth ID, or driver's license) and a selfie holding the ID. Verification is typically completed within 24 hours. A verified account has higher withdrawal limits and faster processing times. You can submit your documents through the Account Settings section after logging in.

If you wish to close your 8jl app account, contact our support team at [email protected] with your request. Before closing, make sure to withdraw any remaining balance. If you are closing your account for responsible gaming reasons, we strongly encourage you to use our self-exclusion tools instead — visit our Responsible Gaming page to learn more about the options available to you.

Payments & Withdrawals

The 8jl app supports a wide range of Philippine payment methods including GCash, PayMaya, BPI, BDO, and Metrobank online banking. All transactions are processed in Philippine Peso (₱). We are continuously adding new payment options to make it as convenient as possible for Filipino players to fund their accounts and receive their winnings.

The minimum deposit on the 8jl app is ₱100, making it accessible for players at all budget levels. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification for security purposes. Deposits via GCash and PayMaya are typically credited to your 8jl app account within seconds.

Withdrawal processing times on the 8jl app depend on the method chosen. GCash and PayMaya withdrawals are typically processed within 1–3 hours. Bank transfers to BPI, BDO, and Metrobank usually take 1–2 business days. Verified accounts enjoy faster processing. The minimum withdrawal amount is ₱200. If your withdrawal has been pending for longer than expected, contact our support team for assistance.

The 8jl app does not charge any platform fees for standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. Any applicable fees will be clearly shown before you confirm a transaction on the 8jl app.

Withdrawals on the 8jl app may be rejected for several reasons: your account is not yet fully verified, you have an active bonus with an incomplete wagering requirement, the withdrawal amount is below the ₱200 minimum, or there is a mismatch between your account name and your payment account name. Check your account status and any active bonus terms, then contact support at [email protected] if the issue persists.

Bonuses & Promotions

The 8jl app offers a variety of bonuses for both new and existing players. These include welcome deposit bonuses, free spins on selected slot games, cashback promotions, reload bonuses, and game-specific offers tied to titles like Ganesh Gold and 3 Gods Fishing. Visit the Bonus page for a full list of current promotions and their terms.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Each 8jl app bonus has its own specific wagering requirement, which is clearly stated on the Bonus page and in the promotion's terms and conditions.

Yes, in most cases you can cancel an active bonus on the 8jl app through your account settings or by contacting support. However, cancelling a bonus will also remove any bonus-derived winnings that have not yet met the wagering requirement. Your original deposited funds (minus any amounts already wagered) will remain in your account. Always read the specific bonus terms on the Bonus page before claiming an offer.

If your welcome bonus did not appear after your first deposit on the 8jl app, it may be because the bonus was not selected or opted into during the deposit process, the deposit amount did not meet the minimum required for the promotion, or the bonus promotion has expired. Check the Bonus page for current eligibility requirements. If you believe you qualify and still have not received the bonus, contact our support team within 48 hours of your deposit.

Games

The 8jl app game library includes over 500 slot games, 120+ live casino tables (baccarat, blackjack, roulette, sic bo), 20+ fishing games including 3 Gods Fishing, virtual casino games, and sports betting on 1,000+ markets. Featured titles include Ganesh Gold and the Virtual Casino. Visit the Game page for a full overview of the library.

Yes. All games on the 8jl app platform use independently certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Our game providers — including JILI, PG Soft, Pragmatic Play, and Evolution Gaming — are internationally recognized studios whose games are regularly audited for fairness. Published Return-to-Player (RTP) percentages are accurate and available for each game title.

Selected slot and virtual games on the 8jl app offer a demo or free-play mode that lets you try the game mechanics without wagering real money. Live casino tables and sports betting markets require a real-money account to participate. To access demo modes, log in to your account and look for the "Try for Free" option on eligible game tiles.

The 8jl app sportsbook covers a wide range of sports popular with Filipino bettors, including PBA basketball, NBA, UFC, boxing, football (soccer), tennis, volleyball, and more. Live in-play betting is available for most major events, with real-time odds updated continuously. Visit the Sports page or the Basketball page for more details on available markets.

Mobile App

You can download the 8jl app directly from our App page. The app is available for both Android and iOS devices. Android users can download the APK file directly from our site — make sure to allow installation from unknown sources in your phone settings. iOS users can install the app via the link provided on the App page. The download is free and the app is optimized for smooth performance on most modern smartphones.

Yes — the 8jl app mobile experience is fully featured and mirrors the desktop version. You can access all games, make deposits and withdrawals, claim bonuses, and contact support directly from the app. The interface is touch-optimized for smaller screens, and games load quickly even on standard mobile data connections. Many Filipino players actually prefer the mobile app for its convenience and portability.

If the 8jl app APK is not installing on your Android device, the most common fix is to enable "Install from Unknown Sources" in your phone's security or privacy settings. Go to Settings → Security (or Privacy) → enable "Unknown Sources" or "Install Unknown Apps" for your browser. Also make sure you have enough storage space on your device. If the problem continues, try re-downloading the APK from our App page or contact our support team for step-by-step assistance.

No. Your existing 8jl app account works seamlessly across all platforms — desktop browser, mobile browser, and the dedicated mobile app. Simply log in with your registered email and password. Your balance, bonuses, game history, and account settings are all synchronized in real time across devices.

Responsible Gaming

The 8jl app provides several tools to help players stay in control of their gaming activity. These include deposit limits (daily, weekly, monthly), session time reminders, loss limits, cooling-off periods, and self-exclusion options. You can access and configure all of these tools through your account settings. We encourage all players to use these features proactively. Visit our Responsible Gaming page for a full explanation of each tool.

If you feel you need a break from gaming, the 8jl app offers self-exclusion periods ranging from 30 days to permanent exclusion. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly. During a self-exclusion period, you will not be able to log in, deposit, or receive promotional communications. This is a serious tool and we take all self-exclusion requests very seriously. See our Responsible Gaming page for more details.

The minimum age to play on the 8jl app is 21 years old, in accordance with Philippine gambling regulations. Age is verified during the registration process and again during account verification when you submit a government-issued ID. Any account found to belong to a person under 21 will be immediately closed and any funds or winnings forfeited. We have a zero-tolerance policy on underage gambling. If you suspect a minor is using the platform, please report it to [email protected] immediately.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates responsible gaming programs and support resources for Filipino players. You can also reach out to local mental health and counseling services. The 8jl app is committed to promoting safe and responsible play. Our Responsible Gaming page contains additional guidance, self-assessment tools, and links to support organizations. Remember: gambling should always be entertainment, not a way to earn income or solve financial problems.
Why 8jl App

Built Around Filipino Players

The 8jl app is designed from the ground up to give Filipino players the smoothest, safest, and most rewarding online gaming experience available.

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Instant GCash & PayMaya

Deposits and withdrawals via GCash and PayMaya are processed in seconds on the 8jl app. No waiting, no hassle — your ₱ peso funds move as fast as you do.

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500+ Games Ready to Play

From slots and live baccarat to fishing games and sports betting, the 8jl app game library has something for every type of Filipino player — all in one place.

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PAGCOR Compliant & Secure

The 8jl app operates under PAGCOR guidelines with SSL encryption, certified RNG games, and strict KYC verification to keep your account and funds safe.

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Smooth Mobile App

The 8jl app mobile application is available for Android and iOS. Full-featured, fast-loading, and touch-optimized — play anywhere in the Philippines, anytime .

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Generous Bonus Offers

New and returning players on the 8jl app enjoy welcome bonuses, free spins, cashback deals, and reload promotions. Check the Bonus page for the latest offers.

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24/7 Customer Support

Got a question not covered in this FAQ? The 8jl app support team is available around the clock via live chat and email to help players from Manila to Mindanao.

Still Need Help?

Get in Touch with 8jl App Support

Can't find the answer you're looking for in our FAQ? Our support team is standing by 24/7 to assist all 8jl app players across the Philippines.

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Email Support

Send us a message anytime and we'll get back to you within a few hours.

[email protected]

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Live Chat

The fastest way to get help. Access live chat directly from your 8jl app account dashboard after logging in. Available 24/7.

Log In to Chat

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Help Resources

Browse our policy pages for detailed information on rules, privacy, and responsible gaming practices.

Terms & Conditions · Privacy Policy · Responsible Gaming

Ready to Play on 8jl App?

Join thousands of Filipino players from Manila, Cebu, Davao, Quezon City, and Makati who are already enjoying the full 8jl app experience. Register for free in minutes and get instant access to 500+ games, live casino, and sports betting. Must be 21 years or older.

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